We ship all orders with the best available courier. UPS is our preferred courier for all shipments. Courier is chosen at our discretion based on rate and service. All orders originate from our shop in Osoyoos, BC, Canada.
All orders are shipped fully insured against damage and loss. See our refund policy for instructions in case of shipping damage.
Shipments to the USA, AUSTRALIA, AND CANADA will NOT incur any extra charges (taxes or otherwise). Orders delivering to the USA, AUSTRALIA, AND CANADA arrive FREE and CLEAR.
Shipments OUTSIDE of the USA, Australia, and Canada may incur brokerage and/or tax/duty charges, we have no control over these charges, they are imposed by your government.
We are no longer shipping to Germany. Unfortunately, the German government has set some extremely oppressive rules with regards to retail shipments into Germany as of 2022 and they are way to cumbersome for us to navigate. Orders placed with a shipping address inside Germany will simply be cancelled.
If any shipment is refused and/or returned for any reason, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer. Due to our low negotiated shipping rates, additional charges may apply. Shipping charges are not refundable.
We cannot guarantee delivery dates nor can we offer refunds on any delivery that is perceived to be late as this is beyond our control. Any questions or concerns please contact us.
Cristal and Steph
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